Shipping Policy
Thank you for choosing Combs Shop for your hair care needs. We want to ensure that your combs reach you in perfect condition and on time. Please review our shipping policy for details:
Processing Time:
Orders are typically processed within 1-3 business days (excluding weekends and holidays).
Processing times for personalized or custom combs may vary and will be communicated during the checkout process.
Shipping Methods:
We offer standard and expedited shipping options for your convenience.
Shipping times vary based on your location and the chosen shipping method.
International Shipping:
We are pleased to offer international shipping.
International shipping times and costs may vary. Customs duties and taxes imposed by the destination country are the responsibility of the customer.
Tracking Information:
Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
You can track the progress of your shipment using the provided tracking information.
Shipping Delays:
While we strive to deliver on time, please note that external factors such as customs clearance, weather conditions, or other unforeseen circumstances may cause shipping delays. We appreciate your understanding.
Return and Exchange Policy
We want you to be delighted with your combs from Combs Shop. If for any reason you are not satisfied, please review our return and exchange policy:
Returns:
You may return your combs within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Please contact our customer support team to initiate the return process and receive a return authorization (RA) number.
Exchanges:
If you received the wrong comb or a defective product, please contact us immediately, and we will arrange for a replacement at no additional cost to you.
To exchange an item for a different design or style, please contact our customer support team for assistance.
Refunds:
Once we receive your returned item and inspect it, we will process your refund within 5-7 business days.
Refunds will be issued to the original payment method used during checkout.
Contact Us:
If you have any questions about our shipping and return policy, please contact our customer support team at [email protected].
Thank you for choosing Combs Shop. We appreciate your business and aim to make your shopping experience seamless and enjoyable.